At GT99, we believe the best gaming experience starts with good self-control. Our platform is equipped with practical tools to help you manage your gaming habits in a healthy way, so entertainment stays entertainment.
Responsible gaming means you play purely for entertainment, not as a source of income or an escape from daily stress. It involves being fully aware of the time and money limits you're comfortable spending on gaming activities.
GT99 takes a proactive approach to this. We do not merely provide a gaming platform — we also provide a suite of tools that allows every player to manage their gaming experience independently and responsibly, without needing approval from anyone.
Keep in mind that online gaming involves an element of chance. Wins are never guaranteed and losses are part of the experience. Smart players always set a budget in advance and stick to it regardless of how the session goes.
The simple principle of responsible gaming: only play with money you can afford to lose. Once that amount is gone, it's time to call it a day.
GT99 is committed to ensuring our platform never becomes a source of harm for any player. We provide all the necessary control tools, and our support team is trained to recognise early signs of problem gambling and offer the right guidance to players who need help.
| Sign | Level |
|---|---|
| Play for fun only, within a set budget | Healthy |
| Occasionally going over budget but still in control | Important |
| Borrowing money to continue playing | Risk |
| Feeling restless or irritable when unable to play | Risk |
| Neglecting work or family responsibilities to play | Risk |
| Trying to chase losses by playing more | Risk |
| Lying to loved ones about gaming activity | Risk |
If you identify two or more of the warning signs above in yourself, we strongly encourage you to use the self-exclusion tool or contact the GT99 support team immediately.
All these control tools are available directly in your account settings and can be activated at any time without needing to contact support.
Set the maximum deposit amount you can make within a daily, weekly, or monthly period. Once this limit is reached, the gt99 system will automatically block further deposits until the limit period resets. This is the most effective way to stay in control of your gaming spending.
Set the maximum loss amount you're comfortable with over a given period. Once your losses reach the defined limit, the platform will temporarily block wagering activity. This feature is especially useful in preventing players from continuing to play in an emotionally unstable state following consecutive losses.
Set a time limit for each of your gaming sessions. When the set time is about to run out, the gt99 system will send a reminder notification. This helps you maintain a healthy balance between gaming time and daily life without having to watch the clock manually while you're in the zone.
Need a short break? Use the Time Out feature to block access to your account for 24 hours, 7 days, or 30 days. During the break period, you won't be able to log in or make any transactions. Your account stays secure and all balances and records are fully preserved.
If you believe that gambling has become a serious problem in your life, the Self-Exclusion feature allows you to block your account permanently or for an extended period of between 6 months and 5 years. During this period, you will not receive any promotions or marketing materials from GT99.
Track your full history of gaming activity, deposits, withdrawals, and play time through the GT99 account dashboard. With a clear picture of your gaming habits, it is easier to assess whether adjustments are needed and take early action before issues escalate.
All responsible gaming tools are accessible directly through your account settings. Follow these simple steps to start protecting yourself today.
Log in to your account using your registered username and password. Make sure you log in from a secure device.
Click the profile icon at the top of the screen, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Pick from the available tools — deposit limits, loss limits, session time limits, time out, or self-exclusion.
Enter the limit value or duration you want. The system will prompt for confirmation before the setting is applied to your account.
All limits set will take effect immediately. To reduce a limit, a 24-hour waiting period applies as an added safety measure.
Answer the following questions honestly. This is not a formal test, but it can help you assess your relationship with gaming activities.
Have you ever played with money that was meant for other essentials such as rent, bills, or food?
Have you ever tried to win back money you lost by continuing to play, even when you knew you should have stopped?
Have the people around you — a partner, family, or friends — ever expressed concern about your gaming habits?
Do you feel uneasy, anxious, or stressed when you are unable to play or are forced to stop playing?
Have you ever hidden your gaming activity or the amount of money spent from people close to you?
Do you find yourself needing to wager more and more to get the same level of excitement as before?
If your answer is "yes" to any of the questions above, we encourage you to speak with the GT99 support team or seek professional help. There is no shame in asking for help — it is a sign of strength, not weakness.
If you or someone you know needs professional help with a gambling problem, psychological support and counselling resources are available in Malaysia through government hospitals and nearby mental health clinics.
The GT99 customer support team is ready to help you activate any responsible gaming control tools or provide guidance whenever you need it.
Behind every entertainment feature we offer, there is one principle that never changes — the well-being of our players is our top priority.
GT99 is a platform for adult players aged 18 and above only. We carry out a strict identity verification (KYC) process to ensure no underage players can access the platform.
GT99 does not send promotions or bonus offers to players who have activated self-control limits or are within a self-exclusion period. Their privacy and safety come first.
All gt99 customer support team members undergo specialised training to identify signs of problem gambling and respond in a measured, empathetic, and non-judgmental way to players who need assistance.
GT99 displays RTP (Return to Player) information, odds, and game mechanics transparently so players can make informed decisions based on accurate and clear information.
The GT99 compliance team conducts regular reviews of gaming patterns to identify players who may need additional support, and will reach out to them proactively when necessary.
GT99 processes all withdrawal requests promptly and without unnecessary conditions. We never make it difficult for players to withdraw their own money — this is part of our commitment to fair play.
Answers to questions frequently asked by GT99 players regarding our control tools and responsible gaming policy.
GT99 provides a safe, fair, and enjoyable gaming environment for Malaysia players. Register now and use our control tools to keep your gaming experience positive.